| How long will it take to receive an answer to my problem report? | ||
| It is difficult to estimate the time it will take to answer a specific problem report. It will depend on the kind of problem reported, as well as on the information you supply us concerning the problem. We will do our best to analyze your problem and get back to you as soon as possible, sometimes in less than 1 or 2 hours business hours. The average time for an answer is 12 business hours, and priority will be given to registered users. Our technical support staff is working hard to provide answers to the most common issues in the form of technotes. Our experience shows that 90% of the problem reports submitted to tech support can be solved with the help of the technotes, so we recommend checking the support library if you are in a hurry. |
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