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ORDER  :  INSTRUCTIONS
 
 HOW TO BUY IF YOU ALREADY HAVE AN ACCOUNT

You must have the e-mail address and password of your account to access it. If you've created an account to submit a problem, please use the same account to place an order.

Click the "Order Now" link and follow the instructions on the screen, filling out the information requested and selecting the product(s) you want to purchase. At the end you will receive a confirmation that your order was placed.

Order processing usually takes less than 12 business hours. For your own security and to avoid fraud each order is cleared by a member of our sales staff after the billing information is checked with the institution that issued the credit card. When the purchase is approved an e-mail will be sent to you with a serial number for each product ordered, along with registration instructions. You can track the status of your order through Your Account. Read the Delivery Methods below to learn how to get the software you purchased.

 HOW TO BUY IF YOU DON'T HAVE AN ACCOUNT YET

If you are a first-time visitor or if you've purchased a product from us before but have not created an account yet, you need to create an account before placing an order.

Click the "Order Now" link and follow the instructions on the screen, filling out the information requested and selecting the product(s) you want to purchase. At the end you will receive a confirmation that your order was sent.

Order processing usually takes less than 12 business hours. For your own security and to avoid fraud each order is cleared by a member of our sales staff after the billing information is checked with the institution that issued the credit card. When the purchase is approved an e-mail will be sent to you with a serial number for each product ordered, along with registration instructions. You can track the status of your order through Your Account. Read the Delivery Methods below do learn how to get the software you purchased.

If you supplied the name and serial number of any product you already own, we will consult our existing users database to validate this information and update your account status. If we can not find your record we will contact you by e-mail to let you know.

 OTHER PURCHASE METHODS

If you're not comfortable about paying over the Internet you can order by fax. Please note that orders received by fax may take more than 12 business hours to be processed.

Click the "Order Now" link and follow the instructions on the screen, filling out the information requested and selecting the product(s) you want to purchase. In the "Billing Information" screen, select the "I will send this information by fax" checkbox and click "Submit". You will receive a confirmation that your order was sent, and a link to print an order form. Fill out the billing information on the printed form and fax it to the number indicated at the top of the page.

Once we obtain the authorization to charge your credit card, you'll receive an e-mail message with a serial number for each product purchased along with download and registration instructions. You can track the status of your order through Your Account. Read the Delivery Methods below do learn how to get the software you purchased.

 PAYMENT METHOD

At this time the only way to pay for our software is with an international credit card. Purchase Orders or checks are not accepted. We have partnered with all the major credit card companies in order to supply a reliable and secure payment method for our customers worldwide, since sending money or checks in foreign currency to Brazil is expensive and slow. Credit card payments also have the added bonus of security, since all transactions are guaranteed by the credit card company after authorization. The reason for our policy is to offer the fastest and most secure payment method available. We accept American Express, MasterCard, and Visa.

 DELIVERY METHOD

All of our products, including comprehensive documentation, are only available through electronic software distribution. No hard-copy version or printed materials of our products are available. You can download a product at any time from the Download Area of our site. You'll be downloading a complete fully-functional unregistered version of the software into your computer, including documentation. Some products display a warning stating that the software is unregistered, while others have save capabilities disabled until registered. This guarantees a way for you to test and evaluate the software capabilities before deciding to purchase, and prevent commercial use of an unregistered product. If you decide to buy a product you don't need to download a new copy of the software. After your order is processed you will receive an e-mail with a serial number to register the software you've already downloaded.